Terms of Service
Draft for review by a U.S. attorney before launch. Replace every [bracketed] item.
These terms are an agreement between you and [Company legal name] ("Tellkind", "we") for the use of the Tellkind service. By creating an account you accept them.
The service
Tellkind connects to your business accounts (such as Google Business Profile, and optionally WhatsApp, Instagram and Facebook) and uses AI to suggest and, if you allow, publish replies to reviews and messages, following the settings and rules you choose.
Your account and connected platforms
- You must be authorized to manage the business profiles and accounts you connect.
- You are responsible for your settings, including which replies are published automatically. You can review, edit or delete any reply.
- You must follow the rules of each platform you connect, including Google's and Meta's policies.
Acceptable use
You may not use Tellkind to post fake reviews, offer incentives for reviews, ask only satisfied customers for reviews, harass anyone, send spam, or break any law, including FTC rules on reviews and endorsements.
AI-generated replies
Replies are written by AI from your settings and may contain mistakes. Tellkind checks replies against your rules before publishing, but you remain responsible for the content published for your business. Tellkind is not a law firm and does not give legal, medical or financial advice.
Plans, trial and billing
- New accounts get a 14-day free trial. After the trial, your plan renews monthly or yearly until you cancel.
- Messaging providers' fees (for example, WhatsApp messages) are passed through to you with the markup shown in Plan & usage.
- You can cancel at any time in your account; cancellation takes effect at the end of the current billing period. Payments are processed by [Paddle/Stripe].
Availability and changes
We work to keep Tellkind available but do not guarantee it will be uninterrupted, especially when connected platforms change or limit their APIs. We may change the service and these terms; we will notify you of important changes.
Liability
To the extent the law allows, Tellkind is provided "as is", and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or lost-profit damages.
Termination
You can stop using Tellkind at any time. We may suspend accounts that break these terms or the platforms' policies.
Governing law
These terms are governed by the laws of [State], United States. Contact: [Company legal name], [mailing address], [support@yourdomain.com].